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Extremely frustrating and poorly designed service. I would not trust them with my package.
The entire user experience is a nightmare. The UI is confusing, buggy, and the process is very poorly explained. There is no clear logic to what you are supposed to do at each stage, and basic information is either difficult to find or simply not provided.
The warehouse address is a perfect example. Their website says that you will receive the warehouse address after registering. I registered. I never received it. There is no clear place in the account where it is provided, and the English website is inconsistent with the Korean site regarding the address.
I also tried their Buy-for-Me service. The payment/top-up process is unnecessarily complicated, and once you leave the payment page, it becomes effectively impossible to retrieve it. Even the “Details” button stops working, leaving you with no obvious way to continue or recover the transaction.
I sent them a message asking for help. No response. There is no useful live chat, no responsive customer support, and no straightforward way to resolve problems when the website itself fails.
For a service whose entire business is receiving and forwarding people's purchases, this level of confusion and lack of communication is unacceptable. If I cannot even reliably figure out where my package is supposed to be sent or how to pay for the service, I'm certainly not going to trust them with an expensive purchase.
Save yourself the frustration and use another forwarding service. I would not bother with this one.
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