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Submit your form early
Before or on the day you ship, including the tracking number.
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Recipient = your nickname
Always send parcels under your member nickname.
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No refrigeration
We can't store chilled/frozen items — please avoid them.
1. Your request form (most important)
- Send parcels with your member nickname as the recipient. If it isn't your nickname, we can't identify the parcel at intake, and we're not responsible for resulting problems.
- Submit your request form within 2 days of arrival. If there is no request form and no member registered under the recipient nickname, the item may be discarded 1 week after arrival.
- Items left unclaimed for more than 1 month (30 days) may be handled at DahaeDream's discretion. Please submit your form promptly.
⚠️ Submit your request form (with the tracking number) before or on the day you send your parcel. If you fill it out only after the parcel has arrived, we can't check which parcels are missing — so DahaeDream is not responsible for lost items in that case.
2. Packing & consolidated shipping
- Consolidation is mainly for small items. Bulky items such as drawers, storage units and mattresses cannot be consolidated.
- Long items over 1 m (rolls, poles, sheeting, etc.) are hard to consolidate with other items — especially when the other items are heavy. (Exception: small, light items that fit in the spare space of a long box are fine.)
- Country size limits apply. Typically max length 150 cm and max (length + girth) 300 cm, but some countries are stricter — please ask first.
- Non-standard packing materials/sizes or labor-intensive packing may incur an extra packing fee. Please consult us before sending anything you're unsure about.
3. Storage & handling limits
- No refrigerated or frozen storage. Such items may spoil, so please avoid sending them.
- We can't count large quantities of tiny items (tens to hundreds of beads) or paper (tens to hundreds of sheets).
4. Give sellers your own contact
- If you enter DahaeDream's phone number in your order's shipping details, when a seller contacts us (e.g. about a sold-out item) we can't tell whose order it is and can't respond.
- Please give sellers your own phone number or email. To avoid this hassle, we recommend using our personal shopping (proxy buying) service.
5. Fees & cancellation
- Even if you qualify for 100% fee cashback or the "up to 2 parcels free" benefit, cancelling means the service fee (₩2,000 per parcel) must still be paid.
⚠️ If you request packing after arrival and then cancel after receiving our payment request, the package forwarding service fee must still be paid.
6. Legal responsibility
⚠️ If an issue arises from prohibited or illegal items (in Korea or the destination country), the member who submitted the request is responsible for any legal liability and associated costs.
📌 This guide may be updated as new situations arise, so please check it before each use. If anything is unclear, contact us anytime.
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